John Grubbs
Phoenix – John Grubbs is a man of few words. He is not flashy or arrogant, just steady, dependable and bent on satisfying clients. That’s why this seven-year security veteran is the Officer of the Quarter for Blackstone’s Division 32 in Phoenix.
“John conducts his duties with customer service in mind,” said Blackstone Director of Operations Ken Vandiver. “He was very professional with a tenant contact that impressed the client enough to send a message to management. These are not received very often or as much as we would like. Sometimes guards get overlooked when they just do their job as they should.”
Vandiver was referring to a night when Grubbs was on duty at a local business park. He received a frantic call at 3:15 a.m. from a tenant who had received a phone call from an alarm company saying that one of their motion sensor alarms had been activated. The tenant asked Grubbs to check the doors and windows, which he did and assured the tenant that all was secure. The tenant avoided an hour-long round trip and went back to sleep.
“I wanted to let you know that the individual who handled my call was polite and professional and responded immediately to my request to check things out,” the tenant wrote to the property manager. “I very much appreciate that you have made this security service available to the tenants . . .”
Vandiver said it was business as usual for John. “John didn’t save a life or stop a crime in progress, or even make a decision that would change the world as we know it, but he did take the time to make someone feel safe,” Vandiver said.
Grubbs is a U.S. Army veteran who served in West Germany. He has been with Blackstone just under three years and is a certified drug and alcohol counselor. A Phoenix native, John said he likes the professionalism he encountered with Blackstone. What he enjoys most about his job? “Just being a guard on the graveyard shift,” he said.
John also enjoys live sporting events, fishing and being with his family. He is a firm believer in the golden rule. John is the father of four children. Congratulations John, and thanks for being a Blackstone Ambassador!
