Dan Swindall is the award-winning Founder and Chief Executive Officer of an award-winning company that recently began its third decade of providing quality security service to its clients. An Arizona native, Dan has more than three decades of security experience that began with an extended overseas tour as a security policeman in the U.S. Air Force.
After his Honorable Discharge, Dan parlayed $500 and two employees into a multimillion-dollar, multi-state operation that has been recognized by local and national bodies for its ethics, entrepreneurship and job creation.
Blackstone became the only private security company to win the Arizona Better Business Bureau’s Torch Award for Business Ethics in 2012. Since then, Dan represented the BBB as a featured speaker at a national Integrity Summit, a member on its ethics selection committee and as a panelist during the BBB Best Practices discussions. In 2014 Dan was named CEO of the Year by an executive-level magazine. Dan authored a monthly magazine column on corporate security and served an unprecedented three consecutive terms as the Chair of the Arizona Private Security Professionals’ Association (APSPA).
Dan is also active in the Phoenix Chapter of the American Society for Industrial Security International (ASIS), the International Association of Security, Investigators and Regulators (IASIR), the Alliance of State Private Security Associations (ASPSA) the Associated Security Services and Investigators of the State of Texas (ASSIST), the California Association of Licensed Security Agencies (CALSAGA) and the New Mexico Private Security Association (NMPSA).
Jeanne Croft’s colleagues at Blackstone Security Services, Inc. describe her as a Type A personality who is a problem-solver, conscientious, tenacious and very organized. For years, Jeanne has been the catalyst that keeps company representatives on task, on time and on the mark when it comes to fulfilling contract requirements in accordance with Blackstone’s quality standards.
Personalities at Blackstone are as varied as our client base, and Jeanne has always managed to unite these personalities behind the singular purpose of customer satisfaction.
Blackstone’s increase in business and client satisfaction is directly attributable to Jeanne’s work ethic and her attention to detail, first as the Vice President for Sales, then as Executive Vice President. As EVP, Jeanne’s ensured customer satisfaction by conducting periodic audits of all facilities regarding updates of post orders and quality assurance surveys. She also meticulously recorded all customer concerns and the resolution of those concerns.
As COO, Jeanne continues building on her strength of customer satisfaction by working closely with the CEO to define Blackstone’s vision going forward, set policy and oversee the company’s overall performance.
Jeanne’s success in building new business and retaining satisfied clients is the result of 20 years’ experience working in industries that needed on-site security services, arming the South Dakota native with inside knowledge concerning client security needs before contacting them. She brought with her an awareness of the security needs and issues of clients, such as commercial property management companies, when she joined Blackstone in 2004.
Jeanne is a big reason why the secret to Blackstone’s success is in its people.
Mike Quattrocchi, CPP, brings a wealth of talent and experience to Blackstone. Mike was specifically scouted to lead Blackstone’s initial expansion into Nevada as a vice president. Mike’s responsibilities were expanded by company ownership after witnessing his performance. The New jersey native is a former chairman of the Arizona Private Security Professionals’ Association (APSPA) Board of Officers and is a 25-year veteran of the security industry. As the chief operating officer for a former employer, Mike successfully handled all company operations and managed the oversight of each account. It is his attention to detail and tireless pursuit of customer satisfaction, safety, and security professionalism that makes Mike a valuable addition to Blackstone.
Mike began his career in 1995 at D.B. Kelly Security while majoring in criminal justice at Bloomfield College in New Jersey. Throughout his career Michael has worked in multiple environments and facilities across the country. His wide breadth of exposure is a great asset to the Blackstone team and to its clients who trust his insights and value his opinions.
Mike’s experience also includes training in OSHA Compliance, Emergency Response, Conflict Management/Crisis Intervention, Undercover Operations, Arrest and Control Tactics and Terrorism Prevention.
Mike is currently certified by the Arizona Department of Public Safety as a trainer of security officers. In addition, he has been a member an AACM, Phoenix Chamber of Commerce, ASIS and the Building Owners and Managers Association (BOMA).
Lisa Miller is one of the rising stars in the security industry. With more than a decade of experience in business development, Lisa was a major contributor to the successful growth of her former employers and has been instrumental in expanding Blackstone’s corporate brand. Having worked successfully with new Blackstone President Mike Quattrocchi previously, Lisa and Mike make a formidable security team as Blackstone establishes its national footprint.
Lisa has experience working with large corporations, small businesses, property managers and others in assessing their unique needs and providing workable solutions. Lisa is the current Chairwoman of the Executive Board of the Phoenix Chapter of ASIS International and is the current Chair of the Arizona Private Security Professionals Association (APSPA) Event Committee. She is the former Co-Chair of Women in Security Council, Global Liaison for ASIS International. Lisa is also the former Chair of Women in Security ASIS Phoenix.
In keeping with Blackstone’s commitment to the communities it serves, Lisa is active in the Phoenix Thunderbirds, Phoenix 100 Club for families of fallen law enforcement officers; The Sojourner Center for victims of domestic violence, Sunshine Acres Children’s Home for homeless children, Habitat for Humanity, and the Arizona Fallen Officers Memorial Fund, which supports the families of fallen security officers.
Lisa holds a Bachelor of Arts in Business degree from the prestigious W.P. Carey School of Business at Arizona State University.
Ken Vandiver’s 16 years of experience in the security industry is built upon a solid foundation of law enforcement that includes field experience, leadership, tactical training and administration. He has put in long hours in the classroom, on the street and on his post.
As Director of Operations for Blackstone’s largest division in Phoenix, Ken oversaw approximately 300 security personnel and was responsible for scheduling, billing, settling client conflicts, dispatch and hiring among other duties.
As Corporate Training Coordinator, Ken personally develops, updates and conducts the training curriculum for more than 300 employees and new hires in the Phoenix Division. He also actively consults and monitors the training of more than 500 employees in seven divisions in four states.
A Texas native, Ken founded his own company and was an entrepreneur for 16 years prior to becoming a law enforcement officer in Missouri. During that time, he became well acquainted with the importance of solid training whether it involved loss prevention or customer service.
During his years as a sheriff’s deputy, Ken received experience in a variety of areas, including Road Officer, a Field Training Officer, A SWAT team member, a Sniper, an Expert Witness during court appearances, and Report Writing.
Ken’s discipline, dedication to duty and attention to detail make him the quintessential prototype for a security training coordinator and a role model for everyone he trains. His training and supervisory experience enable Ken to analyze employee performance and initiate corrective training measures in a timely and efficient manner.
As the Corporate Training Coordinator, Ken Vandiver has the experience to equip all Blackstone personnel with the Blackstone Edge.
Bobby Holley is a veritable encyclopedia when it comes to security. He has done it all, and he’s done it all over the world. Bobby recognizes a quality performance when he sees it and he knows how to elicit quality performances when needed. This is good for Blackstone and great for our clients.
His ability to navigate the complex provisions of state and federal laws qualify Bobby as the ideal candidate to spearhead Blackstone’s pursuit of government contracts at all levels. Known as “The Asset” among his peers, Bobby’s analytical skills and shrewd business approach has earned him a space as one of the all-time greats in Blackstone’s rise as a force to be reckoned with in the Southwestern and national security landscapes.
Bobby is a former Assistant Director of Operations for Blackstone’s Phoenix Division and was the initial Project Manager when Blackstone opened its Dallas office. He eventually assumed the role of Manager of the North Texas Region.
A veteran of the U.S. Army Military Police, Bobby has been a businessman, a Special Operations Consultant for the US military in Baghdad, a Security Director for several private companies, a Claims and Surveillance Senior Investigator, a Training Investigator, the Chief of Security at a U.S. Air Force auxiliary field in Arizona and a Youth Corrections Officer in the Arizona Department of Juvenile Corrections.
Bobby has effectively trained new security personnel in duties, applicable laws, regulations and procedures for more than 20 years. He is trained in Video Surveillance Techniques; Audio Recordings for Interviews; Hostage Negotiations; Crime Scene Processing and Computer Assisted Drafting for Crime Scene Re-creation Diagrams from Central Texas College and the U.S. Army. Bobby has authored and implemented policies and directives that have established and maintained an effective security force for various locations, threats and terrains.
Bobby regularly travels to Blackstone’s divisions to assess their effectiveness and to consult on operational improvements.
Human Resources Manager Mitzi Hagan is the microscope under which all aspiring Blackstone employees must pass. Her ability to recognize candidates with the “right stuff” stems from three decades of service in the security industry, during which time she has screened thousands of security personnel while managing the human resources and administrative operations for regional and international security companies.
Mitzi’s hands-on approach to her job includes interviewing, orientation, training scheduling and assisting with site placement. She helps employees maintain high levels of effectiveness with counseling, promotions, pay raises and disciplinary actions. She is adept at performing thorough background investigations of all applicants to verify their compliance with federal and state eligibility requirements.
Mitzi’s comprehensive knowledge of the nuts-and-bolts of security operations has made her an invaluable member of Blackstone’s management team since she joined the company in 2004.
Under Mitzi’s guidance, Blackstone security personnel receive training that is interactive and exceeds the curriculum content set forth in guidelines established by the Arizona Department of Public Safety.
Mitzi’s career began in 1988 with international security giant Pedus Services, Inc., where she handled all company communications and supervised the deployment of personnel.
She then moved on to Burns International Security/Securitas as administrative manager in 1994, where she handled payroll and billing. Worker’s compensation and unemployment claims also were Mitzi’s responsibility, as were yearly audits of all contractor files.
Behind every good company, there are unseen people who are dedicated to that company’s efficient operation. At Blackstone Security Services, Mitzi Hagan is one of those people.
Ryan Swindall joined Blackstone in 2009 as the company’s Corporate Information Technology Technician. In this role he constantly upgraded and improved the IT capabilities of all Blackstone divisions. As a result of his enthusiasm and professionalism he was quickly promoted to an operations management role.
While his individual accomplishments are numerous, one stands out that testifies to Ryan’s singular commitment to the organization. In less than two years through his tireless efforts, Ryan contributed greatly to the unprecedented growth of the Tucson Division, which serves all southern Arizona.
This accomplishment speaks volumes about Ryan and his unselfish contributions to the company.
When a sudden, prolonged illness made it necessary for him to assume the duties of Division Manager in Tucson, Ryan’s judgement, technical proficiency and quality of work proved instrumental in keeping the Tucson Division a top performer in the company.
Ryan works tirelessly with current and prospective clients to ensure that they find the right security solution to fit their needs. His unique insight enables him to advise the client in a cost-effective manner, when determining security requirements. In an outside sales capacity, Ryan covered the entire southern Arizona region.
Ryan has mentored new guards and is trained in every aspect of the daily operations of the company, having had extensive training in every department before moving into his current position as Division Manager.
Raul De Leon has served in just about every management capacity imaginable, including scheduling manager, operations manager, business development manager, client value manager and general manager.
In his 25 years in the security industry, De Leon has managed personnel and programs; analyzed and evaluated client relations and overseen operations at multiple sites across state lines.
Nearly all De Leon’s security experience has been in his native Texas in and around El Paso and San Antonio. De Leon’s skill set is tailor-made for the security industry. Add to that his familiarity with the El Paso market and De Leon is a near perfect fit for the task at hand.
De Leon is also a U.S. Navy Veteran, serving four years as a radio operator. After his honorable discharge, De Leon served in the Civil Service in the Department of Defense where he worked as an Electronic Digital Computer Mechanic. That post carried with it a top-secret Crypto Security Clearance.
De Leon said he was attracted to Blackstone initially because it is a family- oriented business and calls El Paso a gold mine waiting to be explored. He said El Paso is the logistics hub of West Texas.
De Leon is a graduate of San Benito High School in San Benito, Texas. He is a member of ASIS and is licensed by the Texas Board of Private Investigators and Security Agencies.
Alex Beristain is a Tucson native with a passion for the well-being of his community. Watching his beloved city grow in population and overcoming the challenges that come with such growth, has given Alex a unique insight into the specific needs of the various areas of Tucson and those of the greater Tucson metropolitan area.
Holding a degree in Criminal Justice from Pima Community College and trained in Crime Scene Assessment, Alex honed his skills in customer service by working security at the Tucson Museum of Art for four years where his duties included conflict de-escalation, fielding questions concerning exhibits, and managing and securing donations.
Alex has maintained his unarmed guard certification from the State of Arizona for five years. He joined Blackstone in 2016 as a division sales representative and was quickly noticed by management for his attention to detail and his superior customer service. Because of his previous positions, Alex has acquired an intimate knowledge of Security Operations and Business Development. His unique skills are proving invaluable in client relations.
Anthony Taylor’s stock has been rising at Blackstone since he was hired as a security guard in the summer of 2018. In fact, when he was hired, Taylor’s former boss called the owner of the company to say he had hired someone who would be a division manager someday.
Taylor’s leadership skills soon became evident and he was promoted from security guard to Lead Field Supervisor to Assistant Operations Manager to his current position of Division Manager, as predicted.
Taylor earned his spurs by excelling at every task assigned to him. He honed his customer service skills by successfully catering to the company’s most demanding clients in the division. Taylor’s supervisory prowess was made evident by his ability to effectively communicate with guards after being promoted to field supervisor.
Taylor is a leader by example and has demonstrated an amazing willingness to take on difficult assignments for the sake of his team and make individual sacrifices for the good of the company.
A 13-year veteran in security, Taylor spent the first seven years of his career at Texas Southern University in Houston, where he learned patience and how to interact with diverse populations.
He is adept at providing support to guards standing post and motivating them to exceed client expectations. He instills confidence and peace of mind in all Blackstone clients who meet him. Taylor has shown repeatedly that he is an excellent primary point of contact for Blackstone.
Edith Fikes avoids publicity, but her background and experience speak volumes about her accomplishments and capabilities.
Fikes holds a Bachelor of Science Degree in Criminal Justice from Sam Houston State University at Huntsville, Texas. She earned a Master of Arts Degree in Criminology and Criminal Justice from the University of Texas, Arlington in 2009. In fact, Richard C. Hollinger, PhD, a retired professor emeritus in the Department of Sociology, Criminology & Law at the University of Florida, Gainesville, showcased Fikes’ master’s thesis “Employee Theft” in his nationally published 2012 article, “Research Findings from Employee Theft Articles.”
The Lewisville, Texas resident served as corporate manager for loss prevention for Maidenform, Inc. in New Jersey, Michaels’ Stores in Irving, Texas and Staples in Dallas/Fort Worth before serving as a customer account manager for a large security company in the private sector.
Her expertise includes, communications, customer service, conflict resolution, human resources, training and client retention. Edith’s track record represents a near perfect blend of academia, research, practical application of that research, experience and street smarts. Fikes enjoyed the transition to the security industry and she enjoys the opportunity to manage and assist officers in developing their careers.
Scott Clark came to Blackstone with many years of security experience as well as an extensive training background in correctional facilities in Arizona and New Mexico.
Hired initially to manage the contract with the Navajo Housing Authority, encompassing the Western Region of New Mexico and Eastern Arizona, Scott’s responsibilities quickly increased to include the cities of Gallup, Farmington and much of the Albuquerque metropolitan area. He is a 15-year veteran of law enforcement operations and aviation security with service in the southeastern and southwestern United States. He is a veteran of the U.S. Air Force where he served as a security policeman.
Scott was born in Gallup and graduated from Gallup High School.
During his career, Scott has served as a supervisory transportation security officer with the U.S. Department of Homeland Security Transportation Security Administration, and with FirstLine Transportation Security, where he supervised screening operations at Gallup Municipal Airport. He performed similar tasks in Albuquerque. He is also a former chief of security for an adult detention center in Florida.
Scott’s local roots have worked well for Blackstone and the community. His knowledge of the diverse cultures in Gallup and the Native American Community have enabled Scott to forge a good working relationship with the community. Scott’s personal and professional relations span 20 plus years in New Mexico and form a solid foundation to explore additional opportunities to expand Blackstone Security’s reach in this town as well as the state.
Scott and his wife, Lori, have three children.